Aviation Consumer Disability Hot-line

DOT Creates New Disability Hot Line

The U.S. Department of Transportation has released the following annoucement about a new disability toll-free hotline:

The Department of Transportation's aviation consumer disability toll-free hotline will become operational at 7 a.m. local time in Washington, D.C., on August 5, 2002. The toll-free number for our aviation consumer disability hotline is 1-866-266-1368 (voice) and 1-866-754-4368 (TTY). We ask that you advise members of your respective organizations about the establishment of the hotline and encourage them to call the hotline to obtain information and assistance if they should experience disability-related air service problems.

At this time, we would also like to express our sincere appreciation to those individuals who tested our Hotline system by calling our toll-free number with simulated air traveler disability-related issues. The testing of the hotline system by disability community organizations has been very helpful and we have used the comments provided by representatives of the disability community to improve the hotline system. After several weeks of operations to fine tune the hotline's operations, we will ask that a press release be issued to announce its availability to the general public.

Thank you for your assistance.

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